Aussie Vac distributes all orders using Startrack Express or Australia Post UNLESS otherwise advised by customers when placing their order.

We cannot deliver to Post office boxes - always provide a street address.
A signature is normally required for delivery.

Order Processing

All orders are dispatched from our Melbourne distribution warehouse which is located at 6 Rushdale Street, Knoxfield.
Orders received before 1pm (AEST) Monday to Friday, will be dispatched the same day.
Orders received after 1pm (AEST) OR on weekends and Public Holidays, will be dispatched the next working day.
A confirmation email, will be sent when an order has left Aussie Vac. This confirmation email also contains a tracking number.

Delivery Times

Delivery times are usually Monday to Friday (excluding Public Holidays) between 7.00am - 5pm.

For metropolitan areas, including Melbourne, Sydney, Brisbane, Adelaide, Canberra and Hobart, standard delivery can take between 2-5 days.
For WA, NT and all regional areas of other states and territories, standard delivery can take between 5-10 days.

Delivery times quoted above, can vary slighty, due to Startrack Express and Australia Post. In most cases goods do arrive within the recommended time frames, however, delays do occur.

Pick Up Available

Goods can be picked up Monday to Friday between 9am & 3.30pm.
Proof of Purchase & ID is required when collecting from our distribution warehouse.

When placing your order, please make a note in the comments section at the shipping step in the checkout process – TO COLLECT FROM AUSSIE VAC WAREHOUSE.

If you are arranging your for your own shipping company to collect your order - please also make a note of this in your order.

Our Pick Up Address is:
6 Rushdale Street
Knoxfield VIC 3180

You will be notified via email usually 1 working day after you have submitted your order, when your goods are ready for collection.